Managed IT Services & IT Support
Simply put, Managed Services is a way of outsourcing the management of the technology you use to keep your business running. At INFO-TEK, our teams of engineers tackle your end-user support issues, work with your vendors on your behalf, and ensure your overall IT strategy is outlined, budgeted, and aligns with your company’s growth plans.
At INFO-TEK, we have a wide variety of Managed IT Services & IT Support offerings to meet each client’s own support needs. Some clients choose to outsource some needs and maintain other tools in-house. Some clients outsource all technology operations. Wherever you’re at in your company’s evolution, we can help provide an ongoing management solution that’s right for you.
Managed IT Services
NetManage
NetManage
NetManage
Remote Monitoring and Management
- Remote Management of workstations, servers and network devices
- INFO-TEK 24X7 remote monitoring – ability to catch issues before they become a problem
- Initial network audit, discovery & optimization of network resources
- Proactive and preventative network management switch(s) and/or hub(s)
- Guaranteed service lev
Remote Monitoring and Management
- Remote Management of workstations, servers and network devices
- INFO-TEK 24X7 remote monitoring – ability to catch issues before they become a problem
- Initial network audit, discovery & optimization of network resources
- Proactive and preventative network management switch(s) and/or hub(s)
- Guaranteed service levels (on-site or remote control) depending on outage/issue types
- Monthly analysis of monitored devices/services
- Network Security
- Anti-Virus/Anti-Malware protection
- Patch Management including deployment
- Data Backup Monitoring
- Helpdesk Portal
NetSecure
NetManage
NetManage
Data Security and Backup Services
- Data security services
- Automatic offsite nightly backups of all data
- 24/7/365 monitoring and administration
- Secure data transmission and storage – meets HIPAA, Gramm-Leach-Bliley and Sarbanes-Oxley compliance requirements
- The Restoration of individual file version access up to 30 days in the past
NetFilter
NetManage
NetFilter
Email Security Services
- Comprehensive email threat prevention to stop spam, viruses, phishing and directory harvest attacks
- Zero-hour antivirus protection
- Rapid deployment and simple ongoing management
- Business continuity with integrated queuing and on-demand mail service
- Simple, per-user-per-month pricing structure, with no capital expenditu
Email Security Services
- Comprehensive email threat prevention to stop spam, viruses, phishing and directory harvest attacks
- Zero-hour antivirus protection
- Rapid deployment and simple ongoing management
- Business continuity with integrated queuing and on-demand mail service
- Simple, per-user-per-month pricing structure, with no capital expenditure or start-up costs
- Compatibility with any email system or operating systems
- Minimized risks of incorrectly classified messages
- Substantially greater scalability and reliability than a software or hardware solution dependent on a single device
- Message logging and search capabilities
- Responsive and competent technical support